Service Terms & Conditions

These Service Terms & Conditions apply to holiday lighting and decorating services provided by Light & Bright Co.

By accepting a Light & Bright Co. proposal, electronically approving services, or submitting the required deposit or initial payment, the customer agrees to these Terms & Conditions.

1. Scope of Services

Light & Bright Co. will provide the holiday lighting and decorating services described in the customer's accepted proposal.

Services may include:

  • Holiday lighting design

  • Seasonal lease of lighting and decorative equipment

  • Installation

  • Seasonal maintenance

  • Removal

  • Storage

Only work specifically described in the accepted proposal is included in the contract price.

Additional work or modifications requested by the customer may result in additional charges.

2. Seasonal Equipment Lease & Ownership

Unless specifically stated otherwise in writing, all lights, extension cords, timers, clips, wreaths, garland, accessories, and other equipment supplied by Light & Bright Co. are leased to the customer for the applicable holiday season and remain the sole property of Light & Bright Co.

The customer does not acquire ownership of leased equipment.

Customers may not remove, relocate, modify, repair, discard, or otherwise alter Light & Bright Co. equipment without prior authorization.

Each holiday season constitutes a separate service period unless otherwise agreed in writing.

3. Pricing & Payment

Unless otherwise stated in the proposal, a deposit equal to 50% of the contract price is required to reserve the customer's installation and authorize Light & Bright Co. to schedule labor and procure or allocate necessary equipment.

The remaining balance is due upon substantial completion of installation.

Where applicable law limits the amount that may be collected as an initial deposit, Light & Bright Co. may adjust the payment schedule while maintaining the same total contract price.

The contract price includes only the products and services specifically identified in the accepted proposal.

4. Cancellations

Light & Bright Co. reserves installation capacity, labor, equipment, and materials based on accepted proposals.

Subject to any cancellation rights required by applicable law, deposits and reservation payments become non-refundable once the applicable cancellation period has expired.

If a customer cancels after equipment has been purchased, allocated, customized, prepared, or installed, the customer may also be responsible for costs incurred by Light & Bright Co. beyond the initial deposit.

Light & Bright Co. will honor any cancellation or rescission rights required by applicable law.

5. Design Approval & Visual Mockups

Design renderings, photographs, digital mockups, AI-assisted renderings, illustrations, and other visual materials are intended to communicate the general design concept. They are not exact representations or guarantees of the completed installation.

Final placement, spacing, quantity, brightness, color, and appearance may vary based on:

  • Actual field measurements

  • Roofline and architectural conditions

  • Landscaping

  • Electrical availability

  • Equipment availability

  • Attachment points

  • Safety considerations

  • Conditions discovered during installation

Light & Bright Co. may make minor field adjustments when reasonably necessary to safely and effectively complete the approved design.

Customer-requested design changes after approval may result in additional charges.

6. Product Availability & Substitutions

Holiday lighting products and accessories are subject to seasonal availability.

If a specified product becomes unavailable, Light & Bright Co. may substitute a substantially similar product of comparable quality, color, appearance, or function when reasonably necessary to complete the installation.

Any material change to the overall approved design will be discussed with the customer when reasonably practicable.

7. Installation Scheduling

Installation dates and estimated timeframes are provided in good faith but are not guaranteed unless expressly stated otherwise in writing.

Installation schedules may change because of:

  • Rain

  • Snow or ice

  • High winds

  • Unsafe roof or ground conditions

  • Severe weather

  • Material delays

  • Crew safety concerns

  • Illness or staffing emergencies

  • Property access issues

  • Other circumstances outside Light & Bright Co.'s reasonable control

Weather-related or safety-related rescheduling does not constitute a breach of the agreement or entitle the customer to a refund.

Light & Bright Co. will make reasonable efforts to reschedule delayed installations as quickly as conditions allow.

8. Electrical Requirements

The customer is responsible for providing safe, functioning, appropriately located electrical receptacles sufficient to power the approved installation.

Exterior outlets used for holiday lighting should be properly functioning and GFCI-protected where required.

Light & Bright Co. will reasonably troubleshoot issues associated with its own lighting installation.

Light & Bright Co. is not responsible for electrical problems originating with the property, including:

  • Faulty outlets

  • Defective GFCIs

  • Breakers

  • Overloaded household circuits

  • Improper wiring

  • Insufficient electrical capacity

  • Other existing electrical conditions

If an electrical issue originates with the property rather than the Light & Bright Co. installation, the customer is responsible for arranging any necessary electrical repairs.

Light & Bright Co. employees and installers will not perform electrical work requiring a licensed electrician unless specifically authorized and properly qualified to do so.

9. Seasonal Maintenance

During the active installation period, Light & Bright Co. will repair or replace leased lighting or equipment that malfunctions as a result of ordinary use at no additional charge.

An isolated bulb outage does not constitute failure of the overall installation.

Complimentary maintenance does not include damage caused by circumstances outside Light & Bright Co.'s reasonable control, including:

  • Customer modification or relocation

  • Pets or children

  • Landscapers

  • Contractors or other third parties

  • Vehicles

  • Vandalism or theft

  • Falling trees or limbs

  • Severe or extreme weather

  • Property electrical problems

  • Structural movement or deterioration

  • Other conditions beyond Light & Bright Co.'s control

Repair or replacement resulting from these conditions may be subject to an additional service or replacement charge.

Light & Bright Co. will make reasonable efforts to respond to reported outages and maintenance requests during the season but does not guarantee immediate or same-day service.

10. Severe Weather & Extraordinary Damage

Holiday lighting is temporarily installed outdoors and is exposed to weather.

Light & Bright Co. is not responsible for loss or damage caused by extraordinary weather events, vandalism, theft, falling trees or branches, acts of God, or similar events outside Light & Bright Co.'s reasonable control.

If equipment must be replaced or substantial repairs are required because of such an event, Light & Bright Co. will notify the customer of any additional charges before performing non-emergency replacement work whenever reasonably possible.

Light & Bright Co. may temporarily disconnect, remove, or modify portions of an installation when reasonably necessary for safety.

11. Customer Access & Responsibilities

The customer agrees to provide Light & Bright Co. with reasonable access to the exterior portions of the property necessary for installation, maintenance, and removal.

This may include access to:

  • Driveways

  • Walkways

  • Gates

  • Yards

  • Exterior electrical outlets

  • Rooflines

  • Landscaping

  • Other areas containing Light & Bright Co. equipment

Customers agree to secure pets and remove vehicles, furniture, decorations, or other obstructions when reasonably requested.

If Light & Bright Co. is unable to perform scheduled work because reasonable access was not provided, an additional trip or service charge may apply.

12. Property Condition & Installation Methods

Light & Bright Co. will exercise reasonable care when installing and removing holiday decorations.

Customers acknowledge that exterior lighting is installed on existing structures and landscaping whose condition is outside Light & Bright Co.'s control.

Light & Bright Co. is not responsible for damage resulting from pre-existing, defective, deteriorated, concealed, or fragile conditions, including:

  • Loose or damaged shingles

  • Deteriorated roofing

  • Loose gutters

  • Brittle siding or trim

  • Deteriorated masonry

  • Damaged fascia

  • Diseased or fragile trees

  • Fragile shrubs or landscaping

  • Other pre-existing property conditions

Light & Bright Co. remains responsible for damage directly caused by its negligence.

Non-invasive attachment methods will be used whenever reasonably practicable.

If Light & Bright Co. determines that a portion of the approved installation cannot safely be completed, Light & Bright Co. may modify or decline that portion of the installation.

Any installation requiring unusual or permanent attachment methods will be discussed with the customer when reasonably practicable.

13. Landscaping & Third-Party Work

Customers should notify landscapers, contractors, snow-removal providers, and other individuals working at the property that temporary holiday lighting equipment may be installed.

Light & Bright Co. is not responsible for damage to equipment caused by third parties.

If a landscaper, contractor, homeowner, or other third party damages, disconnects, cuts, moves, or removes Light & Bright Co. equipment, repairs or replacement may be billed to the customer.

14. HOA, Landlord & Property Authorization

By accepting a proposal, the customer represents that they are either:

  • The owner of the property; or

  • Authorized by the property owner or responsible entity to approve the proposed work.

The customer is responsible for obtaining any required approval from a landlord, condominium association, homeowners association, architectural review committee, or similar private entity.

Light & Bright Co. is not responsible for fines, penalties, required removal, or other consequences resulting from the customer's failure to obtain required private approval.

15. Removal

Holiday lighting removal generally begins following the holiday season and is scheduled by Light & Bright Co. based on route efficiency, weather, property conditions, and crew availability.

Unless specifically agreed otherwise in writing, a particular removal date is not guaranteed.

Customers do not need to be present for removal provided Light & Bright Co. has reasonable exterior access to the property.

Customers agree not to remove Light & Bright Co. equipment independently.

If early removal is requested, Light & Bright Co. will make reasonable efforts to accommodate the request but may charge an additional fee depending on scheduling and circumstances.

16. Storage

Following removal, leased Light & Bright Co. equipment will be stored by Light & Bright Co. or its designated storage provider.

Storage is included as part of the seasonal service unless otherwise stated in the proposal.

Storage of equipment does not automatically create or renew a contract for the following holiday season.

Future installations are subject to a new proposal or other written renewal agreement.

17. Photography & Marketing

Unless the customer opts out in writing before installation, the customer authorizes Light & Bright Co. to photograph or record the exterior of the completed holiday lighting installation.

Light & Bright Co. may use those photographs or recordings for legitimate business and marketing purposes, including:

  • Website portfolios

  • Social media

  • Advertising

  • Printed marketing materials

  • Design examples

  • Employee or installer training

Light & Bright Co. will not intentionally publish the customer's name, street address, or other personally identifying information without additional permission.

Images may be cropped, edited, enhanced, combined with graphics or text, or otherwise formatted for marketing purposes.

Customers may request in writing that their property not be used in future public-facing marketing.

18. Late Payments

Any undisputed balance not paid when due may be subject to a late charge of 1.5% per month, or the maximum amount permitted by applicable law, whichever is lower.

Late charges will only be assessed to the extent permitted by applicable law.

The customer may also be responsible for reasonable costs incurred in collecting a delinquent balance to the extent permitted by law.

19. Changes & Additional Work

Any work requested by the customer outside the approved proposal may require additional charges.

Examples include:

  • Additional rooflines

  • Additional trees, shrubs, wreaths, or garland

  • Changes to lighting colors

  • Relocation of installed decorations

  • Reinstallation of equipment moved by the customer or a third party

  • Early removal

  • Additional service visits resulting from property-related conditions

  • Redesign of an installation after approval

Material changes to scope or pricing must be approved by the customer before additional work is completed, except where immediate action is reasonably necessary to protect persons or property.

Approval may be provided electronically, including by email or text message.

20. Force Majeure

Light & Bright Co. will not be responsible for delay or inability to perform caused by events outside its reasonable control.

Such events may include severe weather, natural disasters, government actions, labor shortages, material shortages, transportation disruptions, utility outages, public emergencies, illness, or similar circumstances.

Light & Bright Co. will make reasonable efforts to resume performance when conditions allow.

21. Limitation of Responsibility

Light & Bright Co. will perform its services in a professional and workmanlike manner and exercise reasonable care while working at the property.

Light & Bright Co. is not responsible for indirect, incidental, consequential, or special damages arising from temporary interruption of holiday lighting, except where such limitation is prohibited by law.

Nothing in these Terms & Conditions limits responsibility for damage directly caused by Light & Bright Co.'s negligence or any responsibility that cannot legally be limited or waived.

22. Disputes & Governing Law

The customer and Light & Bright Co. agree to make a good-faith effort to resolve any dispute relating to a proposal, installation, payment, maintenance, or removal directly before initiating formal proceedings.

If a dispute cannot be resolved informally, the rights and remedies of the parties will be governed by the applicable laws of the jurisdiction in which the services were performed, unless otherwise required by law or agreed in writing.

Nothing in these Terms & Conditions eliminates any consumer right that cannot legally be waived.

23. Entire Agreement

The accepted proposal, these Terms & Conditions, and any written change orders or amendments constitute the entire agreement between the customer and Light & Bright Co. relating to the services described in the proposal.

Verbal representations or agreements that are not included in the proposal or confirmed in writing are not binding.

If any provision of these Terms & Conditions is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

24. Electronic Acceptance

Customers may accept proposals and these Terms & Conditions electronically.

Acceptance of a proposal, electronic signature, submission of the required deposit or initial payment, or other affirmative electronic acceptance constitutes agreement to these Terms & Conditions.

By accepting the agreement, the customer represents that they have authority to authorize the work at the property and agrees to pay all amounts due under the accepted proposal.

Questions?

For questions regarding these Terms & Conditions or your holiday lighting service, please contact:

hello@thelightandbrightco.com
Light & Bright Co.